Privacy Policy
Royal Live Bay | Royal Truck Repair
Last updated: May 27, 2026
Royal Live Bay is a live bay management and truck repair workflow tracking app used by Royal Truck Repair. This Privacy Policy explains what information may be collected, how it is used, and how the app is operated for shop workflow management.
1. Information We Collect
Royal Live Bay may collect and store information needed to operate a truck repair workflow system, including:
- Employee login information such as email address and role.
- Customer or company information entered during check-in.
- USDOT number, MC number, phone number, address, and email when entered.
- Truck details such as unit number, VIN, make, model, year, color, license plate, and mileage.
- Repair job information such as invoice number, job description, status, bay location, key location, notes, timers, and release history.
- Mechanic assignments, mechanic notes, work descriptions, parts used, and progress status.
- Audit records showing operational changes made inside the app.
2. How We Use Information
Information is used only for business operations related to Royal Truck Repair, including:
- Managing live bay status and repair workflow.
- Tracking waiting jobs, in-bay jobs, parts status, completed jobs, and released jobs.
- Helping service advisors, mechanics, managers, and front desk staff coordinate work.
- Creating reports for shop operations and workflow review.
- Maintaining account access and role-based permissions.
3. Firebase and Cloud Services
Royal Live Bay uses Firebase services, including Firebase Authentication and Firestore, to manage user login and app data. Data is transmitted over secure HTTPS connections.
4. SMS and Notifications
If SMS or notification features are enabled, phone numbers and message details may be used to send job-related alerts to authorized staff or customers. SMS functionality depends on the connected notification provider and app configuration.
5. Data Sharing
Royal Live Bay does not sell personal information. Information may be processed by service providers used to operate the app, such as Firebase, Google Cloud, hosting providers, and notification providers.
6. Account Access and Security
The private dashboard requires authorized login. Employees should not share login credentials. Access levels may be controlled by role, such as owner, admin, manager, employee, or mechanic.
7. Data Retention
Job, customer, company, truck, audit, and repair history may be retained as needed for business operations, reporting, service history, and legal or accounting purposes.
8. User Requests
Authorized users or customers may contact Royal Truck Repair to request review, correction, or deletion of information where applicable.
9. Contact
For privacy questions, contact Royal Truck Repair through the official company website:
https://www.royaltruckrepairpa.com/